Wednesday, March 29, 2017
Top Entrepreneur News

Thu, 30 Mar 2017 02:00:00 -0500

Increase your mailing response rate by tracking and taking a serious look at your results.

Wed, 29 Mar 2017 22:00:00 -0500

How to make investing in your company a no-brainer.

Wed, 29 Mar 2017 21:45:00 -0500

Entrepreneur Network partner Kelsey Humphreys sits down with Jason Saltzman to learn how he bounced back from multiple failed ideas, beat the odds and found lasting success.

Wed, 29 Mar 2017 20:30:00 -0500

Open, no-pressure discussions can create perceptible improvements in how team members work together.

Wed, 29 Mar 2017 20:00:00 -0500

Success or failure in 2017 hinges on a company's ability to do this successfully.

Wed, 29 Mar 2017 20:00:00 -0500

Offshoring engineering teams can be a huge asset for your startup, but it comes with a sea of entirely new challenges

Wed, 29 Mar 2017 19:30:00 -0500

How a company started in a college dorm turned into a 7-figure business.

Wed, 29 Mar 2017 19:00:00 -0500

You may not have heard of them, but these less-known online lenders could be your source of startup cash.

Wed, 29 Mar 2017 19:00:00 -0500

Looking at these eight factors will help you determine the how, what, when, where and why of your financing round.

Wed, 29 Mar 2017 18:30:00 -0500

Don't overlook these five facets of true financial security.

Wed, 29 Mar 2017 18:00:00 -0500

The ideal app is useful, engaging, even addictive, so that people see it as an indispensable part of their daily routine.

Wed, 29 Mar 2017 18:00:00 -0500

Find out how to plan, execute and repurpose your livestream communication to make it truly dynamic.

Wed, 29 Mar 2017 17:38:19 -0500

Forgot something in your ride? You're not alone.

Wed, 29 Mar 2017 17:30:00 -0500

How to be more than just another forgotten business card in a pile.

Wed, 29 Mar 2017 17:30:00 -0500

Be on the lookout for these changes to company culture expectations and the make-up of the workforce.

Thu, 30 Mar 2017 01:20:00 -0500

The Galaxy S8 and Galaxy S8 Plus have arrived, but what's the difference and should you upgrade?

Wed, 29 Mar 2017 23:38:00 -0500

Say goodbye to greased up girls and hello to greasy burgers.

Wed, 29 Mar 2017 22:59:00 -0500

The launch of the Galaxy S8 may give Samsung an advantage in terms of being first to market over September's iPhone 8 release, but it offers Apple a chance to improve on some of the S8’s solutions to basic smartphone elements such as the removal of the physical home key.

Wed, 29 Mar 2017 18:38:00 -0500

Arturo has a feeling his star employee James is job-hunting. Should Arturo ask James "Are you job-hunting?" or not? Is there anything else Arturo can do?

Wed, 29 Mar 2017 14:00:00 -0500

Emotionally intelligent people likely have a bigger bank account...

Wed, 29 Mar 2017 13:01:00 -0500

Construction for the WWE WrestleMania 33 set design is underway in Orlando, Florida and WWE has spared no expense in building one of its greatest sets ever, roller coaster and all.

Wed, 29 Mar 2017 00:13:00 -0500

Recruiters and employers will probe for your salary details -- don't give them up! Do this, instead.

Tue, 28 Mar 2017 02:03:00 -0500

GrubMarket's recent partnership with Alibaba and JD.com, the largest e-commerce companies in China, helped the San Francisco-based startup reached profitability.

Sat, 25 Mar 2017 14:37:00 -0500

So rather than bring in a Honda CRV (by far the best-selling crossover in the compact class), or other similar contenders, to drive back to back with CX-5, Mazda instead lined up three of the best from Germany, plus a premium class rival from Japan.

Fri, 24 Mar 2017 23:53:00 -0500

It's past time we got rid of the five obnoxious and intrusive job interview questions on our list -- and started asking more useful and human questions instead! Here are the five questions to ditch and five replacements.

Latest News & Information

Current Articles | Archives | Search

What Makes Your Business Different?
By David Najor :: Saturday, March 15, 2008 :: 39554 Views :: Article Rating :: Business & Finance, Opinion and Editorials, Chaldean American Professionals

Every Chaldean business entrepreneur is in business to make a profit.  That means having customers, and lots of them.  It goes without saying that location is important.  Having a hotel by an airport, business district, or entertainment district is a “no brainer”.    Opening a store at the crossroads of a busy intersection or highly dense residential area is just as simple.  So simple that you will find four convenient stores facing one another or two hotels across the street from one another.  Location is one of the primary deciding factors for guests. 

If the hotels are next door to each other; one isn’t closer to the airport.  One isn’t closer to downtown. If the location could sustain a million dollars in sales and there are four stores vying for that million we can safely estimate $250,000 each.  Can we?  Will each business operate the same?  Will each owner carry the same goods or offer the same service?  Drive by any corner crowded with businesses and you would be stunned at how similar they are.  There is nothing unique about any of them.  They are virtually indistinguishable from each other.

Limited business entrepreneurs turn to the easiest solutions to differentiate their business.   Lower prices or give more goods away.  This simplistic solution may be a good short term solution but in the long run hurts the business.   The long term fix for any Chaldean business owner is to differentiate their business by offering better service and developing meaningful customer relationships.

And this is how to do it…..

What differentiates hotels, convenient stores, restaurants, and most any other business?  Why would someone choose to stay or shop at one versus the other?  Why would any customer return to that hotel?  There is only one reason:  the people inside.  The employees.

The same is true in any business.  How your customers are treated determines if they will return.  Whatever business you’re in, the primary element that distinguishes you from the competition is your employees and the level of service they offer.  What your employees do and how they act determines client satisfaction.

You may invest thousands, or millions, of dollars in your facility, your phone system, or your computers.  Yet, what matters most to customers is how they are treated by employees.  Are you investing in your employees?   Are they properly trained?  And, I don’t mean in the technical aspects of the job.  I’m talking about training and empowering staff to provide exceptional service.

Does your staff know your company’s customer service philosophy?  Do they know how to handle customers who request a refund or demand a guarantee?  Can they communicate with the customer using good listening, verbal and non-verbal skills?  Does your staff know how to adapt communication to different behavior styles?  Can they effectively deal with upset customers?

Developing customer-oriented employees requires an investment.  Every employee who comes in contact with a client will make an impact.  What type of impact do you want them to make?

Perhaps this video below can help drive the message home.  


Did you find this article helpful?  Are you interested in improving your business and making more money?  Do you value networking opportunities and enjoy developing ventures or partnerships with other successful Chaldean entrepreneurs.   If you answered yes to any of these questions we invite you to join CAP (Chaldean American Professionals). 

CAP is a group of successful Chaldean professionals that collaborate and cooperate to improve their business.